Fine Skin Clinic – Privacy Policy
Last updated: 31 August 2026
Fine Skin Clinic respects your privacy and is committed to protecting the personal information and health information we collect and hold.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We May Collect
Depending on how you interact with Fine Skin Clinic, we may collect information including your:
name
phone number
email address
date of birth and contact details
appointment and treatment information
relevant medical and health information
photographs where required and with appropriate consent
payment and transaction information
enquiries and communications with us
information submitted through our website, social media or online advertising forms
Health information is sensitive information and is handled with additional care. The OAIC confirms that personal information collected in the course of providing a health service can constitute health information.
Why We Collect Your Information
We may collect and use your information to:
respond to enquiries
arrange and manage consultations and appointments
assess suitability for services or treatments
provide and manage services and treatment
maintain appropriate clinical and business records
communicate with you regarding your enquiry, appointment, treatment or aftercare
process payments
meet our professional, regulatory and legal obligations
improve our services and client experience
We only use or disclose health information for the purpose for which it was collected or as otherwise permitted or required by law.
Website, Social Media and Advertising Enquiries
If you submit your details through our website, Facebook, Instagram or a Meta lead form, we may receive information such as your name, email address, phone number and information you choose to provide.
We use this information to respond to your enquiry and contact you about the services you have expressed interest in.
Information submitted through third-party platforms may also be handled by those platforms in accordance with their own privacy policies.
Disclosure of Information
Where reasonably necessary, we may disclose personal information to third parties involved in operating our clinic or providing services to you, such as healthcare practitioners, prescribing practitioners, booking or practice-management providers, payment providers, IT and website providers, and other professional service providers.
We do not sell your personal or health information.
Storage and Security
Fine Skin Clinic takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically or in other appropriate records using systems and service providers used by the clinic.
Marketing Communications
Where permitted by law and where appropriate consent has been obtained, we may send information about Fine Skin Clinic services or updates.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Some circumstances may limit access where permitted or required by law.
Privacy Concerns or Complaints
If you have a question, concern or complaint regarding how Fine Skin Clinic handles your personal information, please contact us.
Fine Skin Clinic
Melbourne, Victoria
Email: info@fineskinclinic.com
Phone: 1300 851 708
We will review privacy concerns and respond within a reasonable period.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. The current version will be published on our website.